2014 - CurrentOpenreach
Telecommunications Engineer / Network Lead
I trained as a telecommunications engineer, initially installing and maintaining the copper networks that connect equipment in a telephone exchange to the end-users property enabling them to use their service. I later moved on to also working and maintaining the new fibre network straight to a customer's premises - FTTP. Currently I am working as network lead proactively looking at areas where there have been a number of faults to ensure the network is upgraded to prevent more faults in the same area (known as FVR - fault volume reduction).
Learning facilitator + Senior learning facilitator
MacIntyre is a charity working with people with learning disabilities. During this period of time, I worked as a learning facilitator and promoted to Senior learning facilitator at a residential school in Mid Wales for teenagers with learning disabilities and challenging behaviour. With the head office in Milton Keynes, I was also responsible for a wide range o IT support to ensure the IT systems worked in both an educational setting and for the office systems too. I also had a secondment to our head office to work on and promote an award-winning way of supporting the people we work with giving them more power of their own lives - I assisted with creating and editing a training video as part of training and E-Learning.
Internet technician for KC3 (a local Internet Service Provider) - during this period of time I was responsible for all of the customer support on the telephone helpdesk. Additional responsibilities were to support customers on the drop in free sessions on how to use the computers and internet, plus supporting the website design team.